Within the framework of the Egyptian state's keenness to provide modern means of communication Between the citizen and the government, the unified governmental complaints system was established by Presidential Decree No. 314 of 2017 to receive, examine and forward all complaints and respond to them electronically. An official two-way communication channel between the citizen and the government with its various agencies.

The Prime Minister's Resolution No. 1855 of 2017 was also issued regarding the unified government complaints system, reorganizing citizen service offices and linking them to the system, detailing the system's competencies in receiving complaints, following up on examining them with the knowledge of the competent authority, and notifying The citizen will receive a final response to his complaint, while ensuring that the citizen will not be harmed as a result of his complaint as long as it meets the criteria of the right to file it. You can communicate with the system through the following channels.

The electronic portal of the unified government complaints system www. shakwa.eg.

The Hotline is 16528. .At Your Service app on Google Play. Download App

Citizens service departments and offices in all government agencies and agencies.