Providing distinguished service to hospital patients
How to provide outstanding service to patients:
| be Those who achieve excellence in providing service: | Don't be Those who fail to provide the service: |
|---|---|
| Those with a positive attitude and good looks. | Those who appear depressed or angry. |
| Those who enjoy working with and for others | Those who prefer to work alone or with things. |
| Those who have the ability to put the patient at the center of their Interests and not instead of themselves. | Those who want to be the center of attention, not others |
| Those who have a high level of activity and vitality and enjoy fast movement. | Those who work at the level of slow motion and tend to be lazy. |
| Those who view their job as primarily a profession of human relations. | Those who consider the technical aspects of the job to be more important than patient satisfaction. |
| People who are flexible and enjoy new ideas and experiences. | Those who make work routine and fear change. |
| Those who allow patients to be left even when they are not and seek excuses for them. | Those who doubt all the time that the patient is always left and take an offensive stance all the time. |
Patients' Needs
- To treat them and those with them with dignity and respect.
- The services provided meet their expectations
- To feel comfortable after dealing with you.
- To receive help when needed.
- To deal with them according to their personal styles.
- Be respectful of their time.
- To make them feel that you stand by them.
- Provide them with clear information when requested.
Excellence in Service Means:
Positive attitude, sufficient interest and outstanding performance.
1- Positive Attitude:
- Provides inner desire to serve The patient.
- Don't wait for the service's feedback or thank you.
- Be prepared to face problems and take responsibility.
- - The desire to acquire the skills necessary for work.
2- Sufficient Interest:
- Listening.
- Observe the patient's behavior.
- Respond to the situation according to its nature.
- Adapting to the patient or companion according to his style and condition.
- Insist on serving the patient.
3- Outstanding Performance:
- .Allah has recommended us to complete all the job tasks each time
- Hurry uo to commitment the jobs and avoid not fulfilling the expectations of the patient or facilities.
- Avoid blaming others such that colleagues, the boss, the system and other departments.
- Avoid images of indifference that provoke others: such as private phone conversations, leaving the workplace, yawning or chewing gum or eat while talking to customers.
Wisdom: Believe in yourself and your abilities, if you stumble, do not sit down, but get up and go up to the top
